We are a team of skilled IT engineers and consultants that support a range of organisations with day-to-day technology needs, or IT projects.

Our outsourced solutions are tailored to the specific needs of each individual client. We differ from other managed services companies by structuring our fees around the outcomes each client needs to achieve.

See the difference - Outcome Based Pricing (OBP)
It’s the outcome of our service that counts, not the time we spend getting there.

We avoid standard industry practices where technical services are priced on time and materials. We understand that clients find it difficult to budget for managed IT services without receiving a fixed quote at the outset.

That’s why we provide clients with a set cost for service level agreements (SLA), before we commence work. No matter how long it takes to meet our SLAs, the fixed cost stays the same.

Our outcome based pricing model has three levels of service
As a standard across all service levels, we maintain a three-minute or less response time for 97% of calls to our service desk.

First class
Response to critical issues within one hour, monthly in-person meetings with business manager, 24x7 support and real time network monitoring, daily backup and maintenance.

Business class
Two-hour response to critical issues, monthly account management meetings, support during business hours, real-time monitoring, monthly backup and weekly maintenance

Economy class
Critical response within four hours, quarterly account management meetings, support during business hours and monthly maintenance.

For more details on our IT Managed Services call 1300 660 930.