In order to assist with this TLC IT conducts:
Pre-emptive Maintenance
Like any other mechanical device, computers require regular maintenance to ensure they continue to operate at their optimum. Up to 80% of all issues can be identified and avoided with proactive maintenance. If you do not have an internal IT team performing these tasks on a regular basis we strongly recommend this service.
Monthly System Health Checks
Whilst every network is different, generally speaking a standard set of tasks will be performed each month including detailed checks on Hardware/Software, Hard Disk/s, O/S Updates, Antivirus Updates, Email, Firewall, UPS etc. Results are then presented in a detailed report together with statistics and graphs, and recommendations listed in order of priority together with a business case. These recommendations appear on future reports together with a Status of either ‘open’ or ‘completed’ to ensure they are acted upon in a timely manner.
Daily Remote Monitoring
One of the most advantageous methods of support is the ability to monitor your network 24 hours a day, 7 days a week and connect remotely to rectify any incidents.
By utilising our monitoring software and remote access tools we are not only alerted to an issue when it arises, we can log, and access the server or any workstation and attend to the issue. Approximately 90% of all tasks performed on site can be performed remotely via this service.
The advantages of this service are:
- Faster response times
- Reduced Costs
- No Travel Time incurred
- Minimum onsite charges do not apply
- All calls invoiced in 15 min increments
Daily Backup Monitoring
Most reliable Backup Applications will produce a log file on completion which is emailed to a designated person or group to alert them of the result. However, in some cases a successful backup status may still mean that exceptions, errors have been reported. It is these exceptions that are often overlooked which can lead to problems in data restoration.
In order to ensure the integrity of your daily backup we will arrange for these log files to be emailed to our service desk. Our service desk engineers will then review your backup logs on a daily basis, and any substantiated errors, exceptions will be logged and investigated.
For more details on network monitoring please call 1300 660 930
